TERMS AND CONDITIONS

1. General

• By making a reservation with us, you confirm that you have read, understood, and agreed to all of the terms and conditions outlined below.
• For any questions regarding our policies, please contact us for detailed information and consultation before booking.
• We reserve the right to final interpretation of all published information, terms, conditions, and policies.
• Please inquire about tour availability and schedule with our customer service before making a reservation.

2. Booking & Tour Information

• Tour Description: You acknowledge that you have read and understood the tour description and limitations as detailed in our brochure/itinerary prior to booking.
• Boat Information: To view pictures of the reserved boat, please contact our customer service before making a reservation. If the reserved boat experiences engine or other mechanical problems, we will inform you and offer an alternative boat of the same type, based on the price you have already paid.
• Health Considerations: This tour is not recommended for pregnant women, infants (0-2 years old), or individuals prone to seasickness.
• ID Requirements: A valid ID card number and/or passport number is required to obtain the necessary clearance pass from the harbor master.
• Age Recommendation: The recommended age range for our Open Trip packages is 12 to 45 years old.
• Cabin Room Allocation: Cabin room assignments for Open Trip packages are made on a first-come, first-served basis based on the order of reservations.
• Photography & Video: You agree to be recorded and photographed during the trip. We have the right to use these images and videos for social media content and the promotion of our trips.

3. DEPOSIT & CANCELLATION

• Deposit:

  • Private Trips: 30% deposit of the total trip price is required at the time of booking.
  • Open Trips: 50% deposit of the total trip price is required at the time of booking.
  • Deposits are non-refundable, non-changeable, and non-transferable under any circumstances.

• Final Payment: The remaining balance must be paid 7 days before the trip departure date.

• Force Majeure Cancellation:

  • In case of Force Majeure events (natural disasters, bad weather, riots, disease outbreaks, government regulations, and other coercive conditions), the trip may be changed or canceled.
  • No refunds will be provided for unused facilities or any losses/inconveniences incurred by participants.
  • (Force Majeure: an event beyond human control that cannot be avoided, preventing the proper execution of an activity.)

• Operator Cancellation:

  • We reserve the right to cancel a trip due to unavoidable circumstances (such as engine problems).
  • We will inform customers at the earliest possible date.
  • We will arrange a replacement boat as an alternative solution based on the price paid.
  • If we fail to provide a suitable replacement, we will provide a full refund of the payments received.

• Guest Cancellation:

  • Cancellations less than 30 days before the trip are non-refundable.
  • Cancellations between 60-90 days before the trip will receive a 30% refund.
  • Cancellations more than 90 days before the trip will receive a 50% refund.

4. RESPONSIBILITY

• Trip Facilities: Participants are responsible for any loss or damage to trip facilities such as life jackets, snorkels, and masks. They will be charged accordingly for the cost of replacement.
• Tour Leader Instructions: Participants must adhere to the instructions of the tour leader during the trip and refrain from making unilateral decisions without our consent.
• Misconduct: If a participant engages in illegal activities (such as bringing illegal drugs) or disrupts the trip for other participants, we have the right to issue a warning, repatriate the participant, and retain any payments made.

5. DELAY OR ABSENCE

• Late Arrival/Absence on Departure Day: If a participant arrives late or is absent on the day of departure for any reason, the entire travel package is non-refundable, non-changeable, and non-transferable.
• Meeting Point Failure: If a participant fails to comply with the tour guide’s instructions regarding meeting times and locations during the trip, they will be responsible for any additional costs and incurred damages.
• Withdrawal from Group: We disclaim any responsibility for the consequences caused by a participant’s withdrawal from the group during the trip.
• Missed Meet-ups: If a participant does not show up at the agreed place and time for a scheduled meet-up during the trip, they will be responsible for any additional costs, and the missed itinerary cannot be rescheduled or refunded.

6. DISCLAIMER

• Loss or Damage: We are not liable for any loss or damage to personal belongings (money, phone, laptop, etc.) during the trip.
• Itinerary Changes: We reserve the right to modify the order of visits or cancel parts of the itinerary without prior notice, while adhering to the overall program. This may be necessary due to unforeseen circumstances such as Komodo National Park authority regulations, weather conditions, time constraints, or the closure of tour sites.